Privacy Policy
Our privacy commitment
End Food Waste Australia Limited (EFWA) (ABN: 90 627 226 537) (“we”, ”us” and “our”) will handle your personal information in accordance with this Privacy Policy and the Australian Privacy Principles.
This Privacy Policy summarises how we handle your personal information. We may revise this Privacy Policy from time to time. The revised Privacy Policy will take effect when it is posted on our website.
What is personal information and sensitive information?
Personal information means information or an opinion about an identified individual, or an individual who is reasonably identifiable:
- whether the information or opinion is true or not
- whether the information or opinion is recorded in a material form or not.
The types of personal information we collect includes your name, date of birth, gender, contact information (including phone number and email address), signature, photograph, voice and video recording, job title, research interests and capabilities and other information about your history with, or relationship to, food waste or our services.
Sensitive information includes a person’s racial or ethnic origin, political or religious beliefs, trade union memberships or associations, sexual orientation or practices, criminal record, health or genetic information, and some biometric data.
We will not collect, use, store or disclose sensitive information. Any unsolicited sensitive information received by us will immediately be de-identified or destroyed.
Whose personal information do we collect?
We collect personal information from people who are connected to our operations and activities – including employees, industry partners, research participants, recipients of support services, participants in campaigns or food waste promotion projects, consumers and the general public, suppliers, and service providers.
How do we collect your personal information?
Where possible, we will collect your personal information directly from you. This may be in person (for example, where you attend an EFWA event), or online (for example, if you sign up for an event online such as a webinar, request access to download food waste resources, complete a form on our website or survey, or subscribe to one of the EFWA newsletters). We may also collect information from you by telephone, in written documents or forms, by email or from emails you send to us, or from your use of software platforms such as Zoom or Microsoft Teams licensed by us.
We also obtain personal information from third parties such as contractors (including list vendors, industry organisations and professionals, research partners, associations and community groups). If we collect personal information about you from a third party and it is unclear whether you have consented to the disclosure of your personal information to us, we will take reasonable steps to contact you and ensure that you are aware of the circumstances surrounding the collection and purposes for which we collected your personal information.
Why do we collect your personal information?
We may collect your personal information for several purposes, including:
- Marketing – to communicate with you about resources, services, campaigns, projects and events.
- Support services – to provide you with information and food waste support services and resources, and to evaluate and report on these services.
- Research – to conduct research into food loss and waste.
- Food waste promotion – to provide you with information about food loss and waste, such as tips, recipes, programs, research and industry action activities, and to seek your support for campaigns.
- Volunteering and other support – to enable you to assist us with community engagement, focus groups, advocacy and other activities where we seek the community’s assistance.
- Other issues – communicating with you in relation to our operations, activities and objectives, to verify your identity, to improve and evaluate our programs and services and to comply with relevant laws.
What happens if you don’t provide all this information?
If you do not provide some or all the personal information requested, we may not be able to offer you services, conduct research, or provide you with information about our campaigns, events, programs and projects.
Using a pseudonym or engaging with us anonymously
Generally, we will not be able to provide you with services, conduct research, or provide information about our campaigns, events, programs and projects if you engage with us using a pseudonym or anonymously.
Website usage information and cookies
When you access our website, we may use software embedded in our website and we may place small data files (or cookies) on your computer or other device to collect information about which pages you view and how you reach them, what you do when you visit a page, the length of time you remain on the page, and how we perform in providing content to you.
A cookie does not identify individuals personally, but it does identify computers. You can set your browser to notify you when you receive a cookie, and this will provide you with an opportunity to either accept or reject it in each instance.
You can also delete cookies that have already been set. If you wish to restrict or block web browser cookies which are set on your device then you can do this through your browser settings.
We may gather your IP address as part of our business activities and to assist with any operational difficulties or support issues with our services. This information does not identify you personally.
We use Google Analytics features based on Remarketing, Google Analytics Demographics, and Interest Reporting. These features use first-party and third-party cookies to inform and optimise content based on your past visits to our site.
We also use pixel tracking, which indicates when your computer has visited pages on our websites where a pixel has been installed. As with cookies, this does not identify you personally, only the device you are using.
Google Analytics informs us of how visitors use our site based on their browsing habits, so that we can improve our site to make it easier for you to find the information you are seeking. Google also receives this information as you browse our site and other websites on the Google Display Network using Remarketing.
If you would like to opt-out of customised Google Display Network services and Google Analytics for Display Advertising, you can use Ad Settings on your web browser. You can also use the Google Analytics Opt-out Browser Add-on, so you are not tracked into Google Analytics.
Opting out of direct marketing communications
Where we use your personal information to send you marketing and promotional information by post, email or telephone, we will provide you with an opportunity to opt-out of receiving such information. By electing not to opt-out, you consent to receive similar information and communications in the future. We will always ensure that our opt-out notices are clear, conspicuous and easy to take up.
If you do not wish to receive direct marketing communications from us, please contact us.
To whom does End Food Waste Australia disclose your personal information
We may need to disclose your personal information to others to carry out our activities. This may include:
- External support services – to industry partners, lawyers, other professionals, funders, financiers, consultants, service providers, agencies and not-for-profits that provide support services.
- Researchers – to conduct research studies to reduce food waste, as well as in the development of support resources.
- Third parties for marketing purposes – we may provide your contact details to other like-minded organisations to contact you with information that may be of interest to you. From time to time, we participate in data collectives where we share your personal information (other than sensitive information) with other organisations.
- Contractors and service providers who perform services on our behalf, such as mailing houses, printers, information technology services providers (including offshore cloud computing service providers), database contractors and telemarketing agencies.
Wherever we propose to disclose your personal information to a third party not outlined above, we will provide you with a collection notice which explains the circumstances in which we might disclose your personal information.
Cross-border disclosures of your personal information
We use data hosting facilities and third-party service providers to assist us with providing our goods and services. As a result, your personal information may be transferred to, and stored at, a destination outside Australia, including but not limited to New Zealand, Netherlands, China, Singapore, Hong Kong, Ireland, Canada, United States of America and the United Kingdom.
Personal information may also be processed by staff or by other third parties operating outside Australia who work for us or for one of our suppliers, agents or partners. We take such steps as are necessary in the circumstances to ensure that any overseas third-party service providers we engage do not breach the Australian Privacy Principles, including through contractual arrangements.
If your personal information is collected using a collection notice that references this Privacy Policy, you are taken to consent to the disclosure, transfer, storing or processing of your personal information outside of Australia. You also acknowledge and understand that by providing such consent that we will not be required to take such steps as are reasonable in the circumstances to ensure such third parties comply with the Australian Privacy Principles, and that you will not be able to seek redress under the Privacy Act. The overseas recipient may not be subject to the same privacy obligations as required by the Australian Privacy Principles and could be subject to foreign laws that require further disclosure by the overseas recipient to other third parties such as regulatory agencies in that country.
Where is your personal information stored?
We take all reasonable steps to protect all the personal information we hold from misuse, interference and loss, and from unauthorised access, modification or disclosure. Your personal information will be stored on password protected electronic databases, which may be on our database, a database maintained by a cloud hosting service provider or other third-party database storage or server provider. Backups of electronic information are written to drives which may be located overseas.
Hard copy information is generally stored in our offices, which are secured to prevent entry by unauthorised people.
Where personal information is stored with a third party, we have arrangements which require those third parties to maintain the security of the information. We take reasonable steps to protect the privacy and security of that information, but we cannot guarantee that there will be no unauthorised access or use of that information. Your personal information will be stored until you advise you would like it removed, or we determine that it is no longer required for the purpose for which it was originally collected, provided we are not required by law to retain it.
Your debit or credit cards
End Food Waste Australia currently does not conduct any campaigns or activities where we would request your credit card and debit card numbers or associated information.
Access to your personal information
We will, upon your request, and subject to applicable privacy laws, provide you with access to your personal information that is held by us, and provided it is reasonable and practicable to do so, in the manner you request. We will deal with your request to provide access to your personal information within 30 days and you agree we may charge you our reasonable costs incurred in supplying you with access to this information.
Your rights to access personal information are not absolute and privacy laws dictate that we are not required to grant access in certain circumstances such as where:
- access would pose a serious threat to the life, safety or health of any individual or to public health or public safety
- access would have an unreasonable impact on the privacy of other individuals
- the request is frivolous or vexatious
- denying access is required or authorised by a law or a court or tribunal order
- access would be unlawful, or
- access may prejudice commercial negotiations, legal proceedings, enforcement activities or appropriate action being taken in respect of a suspected unlawful activity or serious misconduct.
If we refuse to grant you access to your personal information, we will provide you with reasons for that decision (unless it is unreasonable to do so) and the avenues available for you to complain about the refusal.
Updating your personal information
You may ask us to update, correct or delete the personal information we hold about you at any time. We will take reasonable steps to verify your identity before granting access or making any corrections to or deletion of your information. We also have obligations to take reasonable steps to correct personal information we hold when we are satisfied that it is inaccurate, out-of-date, incomplete, irrelevant or misleading for the purpose for which it is held. If we correct your personal information that has been disclosed to third parties, then at your request, we will use reasonable steps to notify those third parties unless it is impracticable or unlawful to do so.
If we refuse to update your personal information, we will provide you with reasons for that decision (unless it is unreasonable to do so) and the avenues available for you to complain about the refusal.
If we refuse to update your personal information, you may request that we associate a statement with your personal information and will take reasonable steps to associate the statement with your personal information.
Complaints
If you have any queries or would like to make a complaint relating to our Privacy Policy or the manner in which we handle your personal information, please contact our Privacy Officer. Our Privacy Officer will review your complaint and respond within thirty days of receipt. If you are dissatisfied with our response, you may refer the matter to the Australian Information (Privacy) Commissioner (see www.oaic.gov.au).
How to contact us
If you need to contact us in relation to this Privacy Policy, you can contact the Privacy Officer as follows:
Mail: End Food Waste Australia Limited, Level 1, Wine Innovation Central Building, Cnr Hartley Grove & Paratoo Road, Urrbrae SA 5064
Telephone: +61 8 8313 3564